Purpose: To receive and process customer enquiries and orders providing, courteous and efficient standards of customer service.

Reports to: Reports to: Branch Manager / Branch Supervisor.

Liaises With: All relevant Branch Staff & Suppliers when required.

Skills: Empathy, Confidence, Enthusiasm, Initiative, Attention to detail.

Key Responsibilities:

• To always project a professional image.
• To maintain confidentiality outside Morelli Group, regarding any sensitive information.
• To develop productive working relationships with colleagues.
• To comply with all relevant operating procedures.
• To ensure the security and safekeeping of all company property.
• To deal effectively & efficiently with queries and correspondence.
• To assist in the absence of the Warehouse Coordinator.
• To ensure a quick and courteous response when answering the telephone.
• To demonstrate a positive, enthusiastic, committed, and flexible attitude.
• To be courteous and polite to all customers, encouraging good customer relationships.
• To regularly communicate with distributors, suppliers, sales team, employees, and head office to ensure quality and delivery standards are upheld.
• To be able to deal with and report effectively & efficiently any queries/complaints and correspondence to your line manager.
• To ensure the accurate, efficient, and timely processing of customer orders and enquiries whether received through a phone call or digital/electronic media.
• To make the customer aware of any products not in stock and if possible, provide an alternative.
• To ensure that any monies received is posting accordingly in a timely manner.
• To meet and exceed key sales performance expectations.
• To ensure that you are technically conversant with products relating to Morelli core industry and, where appropriate, up sell a higher value/margin product.
• Pro-actively report any customer feedback on quality of service, suggestions for improvement to your line manager.
• To ensure a pro-active approach is taken to sell a product or service, to achieve all personal & company objectives.
• To ensure all consignments sent by a courier are dispatched according to legislation.
• To ensure all products arriving from suppliers are barcoded and accepted onto stock correctly using the barcode system.
• To ensure that all incoming stock is received in good condition and that any damaged stock is recorded before being placed in the quarantine area.
• To ensure the completion and prompt submission of customer back orders on the receipt of goods from suppliers are carried out efficiently and correctly.
• To ensure that all products are picked, scanned, and packed efficiently for dispatch.
• To ensure all paint mix requests are processed correctly.
• To ensure the proper use of M.H.E. (i.e., forklift, cherry picker, pallet truck, ladders).
• To ensure the handling & storage of goods in such a manner as to prevent damage & deterioration.
• To ensure that all stocks placed on the shelves are neat, tidy, and relevant to location.
• To ensure that good housekeeping is maintained.
• To comply with all Health & Safety legislation and company procedures.
• To participate in stocktaking as instructed by management.
• To undertake any other duties as reasonably requested by the management team.

Benefits: 

• A supportive work environment with opportunities for career advancement
• Staff camaraderie is encouraged through daily free breakfasts at Morelli Mornings
• We believe in supporting our employees individual growth through our “being Morelli” training programme.

Paul Taylor

paul.taylor@morelli.co.uk

Purpose: To provide support to the Sales Team and support branch with sales activity and promotions, including order-taking using a tablet.

Reports to: Regional Sales Manager.

Liaises With: Sales Team, Branch Manager and staff.

Key Responsibilities:

• Field-based contact for customers placing weekly orders using ordering tablet.
• Promote weekly sales offers and support branch and sales incentives to increase branch sales.
• Report any opportunities or leads to sales team, branch or equipment team.
• Identify competitor products in accounts and offer a Morelli solution where possible.
• To support customer installations at new accounts as required, helping to set up stock management and stock rotation, as well as to ensure the correct levels are maintained and products are up to date.
• Provide regular and concise communication to multiple staff members at each account.
• Ensure customer satisfaction through regular contact.
• Project a professional company image at all times.
• Maintain confidentiality outside Morelli with regard to sales activity and other sensitive information.
• Meet all individual expectations, set as the beginning of each year.

Benefits: 

• Competitive Base Salary + Commission
• Company Car
• Laptop, phone
• A supportive work environment with opportunities for career advancement
• Staff camaraderie is encouraged through daily free breakfasts at Morelli Mornings
• We believe in supporting our employees individual growth through our “being Morelli” training programme.

James Toms

james.toms@morelli.co.uk

Purpose: To provide support to the Sales Team and support branch with sales activity and promotions, including order-taking using a tablet.

Reports to: Regional Sales Manager.

Liaises With: Sales Team, Branch Manager and staff.

Key Responsibilities:

• Field-based contact for customers placing weekly orders using ordering tablet.
• Promote weekly sales offers and support branch and sales incentives to increase branch sales.
• Report any opportunities or leads to sales team, branch or equipment team.
• Identify competitor products in accounts and offer a Morelli solution where possible.
• To support customer installations at new accounts as required, helping to set up stock management and stock rotation, as well as to ensure the correct levels are maintained and products are up to date.
• Provide regular and concise communication to multiple staff members at each account.
• Ensure customer satisfaction through regular contact.
• Project a professional company image at all times.
• Maintain confidentiality outside Morelli with regard to sales activity and other sensitive information.
• Meet all individual expectations, set as the beginning of each year.

Benefits: 

• Competitive Base Salary + Commission
• Company Car
• Laptop, phone
• A supportive work environment with opportunities for career advancement
• Staff camaraderie is encouraged through daily free breakfasts at Morelli Mornings
• We believe in supporting our employees individual growth through our “being Morelli” training programme.

Steve O'Brien

steve.obrien@morelli.co.uk