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COVID-19 Service Update | 27.03.20

COVID-19 Service Update | 27.03.20

Morelli Group is doing everything we can to help keep your customers on the road.

Following recent announcements from the Government, we wanted to get in touch with repairers as soon as possible to let you know that, whilst it may not be quite business as usual, we are still doing our best to maintain our usual service levels. We know that your business relies on our ability to provide products and expertise at speed and at scale, so we’re working hard to keep Morelli Group running, safely and responsibly.

We are making some immediate changes to our operation:

• We will not open our branches for trade counter sales but collections can be arranged in advance by telephone at most branches and will be placed outside on customer arrival.
• Some of our branches have been closed temporarily and their phones diverted to other local branches. We will continue to deliver products on our normal delivery vehicles but we may choose to use couriers as things continue to develop. We may have to introduce small delivery charges if this is the case. Contact your local branch their details can be found here
• Key customers such as Blue Light, AA patrols, government agency and their key worker support vehicles will always take priority if we are in a position where stock or supply becomes limited. Please let us know when you contact us if you fall into one of these categories.
• Customers who do not already hold a credit account will be asked to pay by card in advance, rather than cash or cheque.

At the time of writing, we have good stocks of our core product ranges.
Our online stores and are open for business and customers who are already ordering through our trade portals can continue to do so.

In the coming days, we may need to make some operational changes to our business as the situation develops, but we will keep you informed as to how this will affect you and if there are any process changes you need to know about.

In the meantime, please take care of yourselves.

Many thanks,
Ruth Moring-Beale
National Sales Director

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